Cancellation policy

Overview

This policy applies to all products or services purchased using alternative purchase options, including but not limited to subscriptions, pre-orders, and installment-based purchases (“Purchase Options”).

By selecting a Purchase Option at checkout, you agree to the terms outlined below.

Subscriptions

• Subscriptions may be canceled at any time prior to the next billing cycle.

• To avoid being charged, cancellation requests must be submitted at least 48 hours before the next scheduled billing date.

• Once a billing cycle has been processed, charges are non-refundable.

• You may manage or cancel your subscription through your account portal or by contacting our support team.

Pre-Orders

• Pre-order items are processed at the time of purchase to reserve inventory.

• Cancellation requests must be submitted within 24 hours of placing the order.

• After 24 hours, pre-orders may not be canceled as production and allocation may already be in progress.

• If your order has already entered production or fulfillment, it is no longer eligible for cancellation.

How to Request a Cancellation

To request a cancellation, please contact us at customerservice@smlxldirect.com with:

• Your order number

• Full name used at checkout

• Reason for cancellation 

We will review your request and respond within 1–2 business days.

Exceptions

We reserve the right to:

• Deny cancellation requests that fall outside the timelines above

• Cancel orders at our discretion due to inventory issues, pricing errors, or suspected fraud

If we cancel your order, you will receive a full refund.

Changes to This Policy

We may update this policy at any time. Changes will apply to new orders placed after the updated policy is published.